DataMax is a leading provider of data administration services motivated to excel and innovate, to create value for our stakeholders.

Job Title: Customer Support/Solution Officer

Location: Lagos

Employment Type: Full Time

Role Summary

• The customer support/solution officer is a corporate executive tasked with supporting clients and shareholders.

Responsibilities

• Sells available capital market products to both existing and prospective customers. This includes interacting directly with the customer, determining the customer’s needs, and evaluating sales potential.
• Establishes, maintains, and coordinates an effective partnership with the clients, and shareholder collaboration.
• Acts as a liaison between the shareholders and the company to ensure complaints are resolved promptly.
• Evaluate client and shareholder needs and identify the resources to accomplish the goal.

Requirements

• BSc. in any related field.
• Having experience in the Capital Market will be an advantage.
• Experience in partnering with an executive team and have a high level of written and oral communication skills, as well as a strong knowledge of processes.

Competencies/Knowledge Needed:

• Detail-oriented, analytical, and inquisitive.
• Ability to work independently and with others.
• Extremely organized with strong time-management skills.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent documentation skills.
• A track record of following through on commitments.
• Adequate knowledge of the capital market and its operations
• Relationship skills
• Goal-driven and highly motivated.