SINGAPORE – More Singapore-based live streamers have reached a private settlement with Chan Brothers Travel and issued public apologies for the online statements made against the local tour agency’s services.

In July 2023, Chan Brothers had organised a private tour of Croatia and Austria for a group of 15 people, including eight live streamers and their travel party.

During the six-day trip from July 11 to 16, the live streamers hosted multiple Facebook live streams and made a series of allegations and claims about the tour.

Chan Brothers later initiated legal proceedings against those involved to protect its brand integrity.

Ms Jayner Teh was the first live streamer to issue a public apology on Facebook on April 15.

On Nov 6, Mr Elvin Low of Facebook page FasterBuylah and Mr Zzen Chan of Facebook page Empire Home Live issued similar public apologies on their Facebook pages.

“During the tour, some feedback was provided to Chan Brothers on issues encountered during the tour,” they said in their statements.

“Chan Brothers attempted to rectify the said issues promptly. They also invited us (among others) to meet after we returned to Singapore so they could hear and investigate our concerns better.

“At that time, we sought a partial refund of the monies paid and expressed our intention to air our discontent on Facebook live stream should our request not be met.

“Chan Brothers maintained they would need more time to investigate our feedback more thoroughly before offering any resolution if required.

“Dissatisfied with this, we hosted and/or appeared in various Facebook live streams on (July 15 and 16 in 2023). In these live streams, we participated in making numerous statements against the services rendered by Chan Brothers and Chan Brothers’ operations.”

Mr Low and Mr Chan acknowledged that those statements have caused Chan Brothers to suffer reputational harm and they should have verified the information given to them prior.

The pair added: “We have deleted the live streams with objectionable content. We personally promise not to further republish these live streams, or to ask or encourage other people to do so in the future.”

Chan Brothers said in a press statement on Nov 6 that, to date, three of the eight live streamers – referring to Mr Low, Mr Chan and Ms Teh – have reached private settlements with the company via their respective lawyers and issued public apologies.