Safaricom broke its quiet this afternoon, issuing a powerful statement to all of its customers living in various local and regional areas.

According to a statement dated November 8, 2024, the mobile service provider has informed all of its clients about the procedures to follow before transferring payments between M-PESA accounts.

Safaricom has asked all users to double-check that they have provided the proper phone number before transferring payments from one M-PESA account to another, in an effort to avoid customers from sending money to the wrong number.

Safaricom went on to say that because the established M-PESA app had a strategic edge in terms of phone book access, users didn’t have to enter the phone number of the intended recipient of a transaction.

Is the number on the mbona wrong, Wadau? Watch the video to learn which number you can use. Both the M-PESA and My Safaricom apps provide a user-friendly phone book. Mahali unatuma kikisha, please confirm. Safaricom stated, “Tueleze experience, yako tukujibu.”

What is your perspective on Safaricom’s consumer directive? Please share your thoughts, ideas, and suggestions in the comments area.