Job Description

• We are seeking a skilled Server L2 Linux Engineer to join our IT team. This role involves administering, maintaining, and supporting our Linux server environment, providing Level 2 support to ensure system stability, security, and performance.
• The ideal candidate will have strong expertise in Linux operating systems, troubleshooting server issues, and supporting enterprise-level server infrastructure.

Key Responsibilities
Server Administration:

• Manage and maintain Linux servers to ensure high availability, security, and optimal performance.
• Perform regular system updates, patches, and software installations to keep systems current and secure.
• Configure and manage server environments, including provisioning resources, setting permissions, and optimizing configurations.

Troubleshooting and Support:

• Provide Level 2 support for Linux servers, resolving escalated issues and troubleshooting system errors.
• Work with Level 1 support to investigate and resolve complex issues related to server performance, connectivity, and application configurations.
• Escalate critical issues to Level 3 support or external vendors when necessary.

Monitoring and Optimization:

• Continuously monitor system performance and conduct proactive maintenance to prevent issues.
• Utilize monitoring tools to track server health, resource usage, and key performance indicators (KPIs).
• Identify opportunities to optimize system performance, including load balancing, caching, and tuning settings.

Security and Compliance:

• Ensure compliance with company security policies by implementing access controls, applying necessary security patches, and configuring firewalls.
• Conduct routine security audits and participate in vulnerability assessments to protect systems from threats.
• Document security incidents, troubleshooting steps, and resolutions for future reference.

Collaboration and Documentation:

• Work collaboratively with IT teams, including network, storage, and application support, to ensure seamless integration across systems.
• Maintain comprehensive documentation of configurations, processes, and troubleshooting steps to aid in future support efforts.
• Communicate effectively with team members and stakeholders regarding system status, planned maintenance, and incidents.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred).
• Experience: Minimum 3 years of experience in Linux server administration, with at least 1-2 years in an L2 support role.
• Certifications: Red Hat Certified System Administrator (RHCSA) or similar Linux certification is a plus.

Skills and Competencies:
Technical Skills:

• Strong proficiency with Linux operating systems (e.g., RHEL, CentOS, Ubuntu).
• Knowledge of server monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
• Familiarity with shell scripting (e.g., Bash, Python) to automate tasks.
• Experience with server virtualization (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes) is an advantage.
• Understanding of network protocols (e.g., TCP/IP, DNS, SSH, FTP) and basic networking principles.

Soft Skills:

• Strong analytical and problem-solving skills to troubleshoot and resolve issues effectively.
• Excellent communication skills for clear and concise interaction with both technical and non-technical team members.
• Detail-oriented with strong organizational skills to manage multiple tasks and document work effectively.

Job Description

• We are seeking a skilled and experienced Server L2 Windows Engineer to join our IT team.
• The ideal candidate will be responsible for the administration, maintenance, and support of our Windows server environment, ensuring optimal performance and reliability.
• This role requires in-depth knowledge of Windows operating systems and experience with troubleshooting server-related issues at a Level 2 (L2) capacity.

Responsibilities
Server Administration:

• Manage and maintain Windows servers, ensuring system uptime, security, and performance.
• Perform routine server maintenance tasks, including updates, patches, and backups.
• Configure and deploy server hardware and software as needed.

Troubleshooting and Support:

• Provide Level 2 (L2) support for Windows server issues, resolving escalated incidents that require specialized technical expertise.
• Diagnose and troubleshoot server performance issues, connectivity problems, and configuration errors.
• Work with Level 1 support teams to ensure effective handover and escalation of issues when necessary.

Monitoring and Optimization:

• Continuously monitor Windows server performance and health, utilizing monitoring tools to proactively identify potential issues.
• Conduct performance tuning and optimization to ensure server efficiency and reliability.
• Implement and maintain server documentation, including configurations and troubleshooting procedures.

Security and Compliance:

• Ensure all Windows servers meet security standards, applying patches and updates to address vulnerabilities.
• Conduct regular security audits, backups, and restore testing to maintain data integrity and compliance with IT policies.
• Collaborate with the security team to implement best practices and policies.

Collaboration and Communication:

• Work closely with other IT teams, such as network, storage, and application support, to troubleshoot and resolve complex issues.
• Communicate effectively with end-users and stakeholders, providing updates on server health and maintenance schedules.

Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, or related field preferred.
• Experience: Minimum 3-5 years of experience in Windows server administration, with at least 1-2 years in an L2 support role.
• Certifications: Microsoft certifications (such as MCSA, MCSE) are a plus.

Skills and Competencies:
Technical Skills:

• Proficiency in Windows Server OS (2012, 2016, 2019, or newer).
• Strong troubleshooting skills and experience with server monitoring tools.
• Knowledge of Active Directory, Group Policies, DNS, DHCP, and other Windows server functions.
• Familiarity with server virtualization technologies (e.g., VMware, Hyper-V) is a plus.

Soft Skills:

• Excellent communication skills and ability to work collaboratively within a team.
• Strong organizational skills with attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Job Description

• We are looking for a Server L2 Unix Engineer who will be responsible for supporting, maintaining, and troubleshooting Unix server environments, with a specific focus on Solaris systems.
• This role involves ensuring the stability, security, and performance of the Unix infrastructure and providing Level 2 support for server-related incidents.

Key Responsibilities
Unix Server Administration:

• Manage and maintain Unix Solaris servers, ensuring high availability and system performance.
• Perform routine server maintenance, software updates, and patching to maintain system security and stability.
• Configure and manage server resources, including file systems, storage allocations, and network configurations.

Incident Management and Troubleshooting:

• Provide Level 2 support for Unix (Solaris) environments, resolving escalated issues from Level 1 support.
• Troubleshoot and diagnose system errors, hardware failures, and application issues on Solaris servers.
• Escalate critical issues to Level 3 support or external vendors when necessary.

Performance Monitoring and Optimization:

• Monitor server performance and system logs to identify potential issues or areas for improvement.
• Implement performance tuning and optimization techniques to ensure efficient operation of Solaris servers.
• Utilize monitoring tools to track system health, resource utilization, and capacity planning.

Security and Compliance:

• Ensure Unix systems meet security and compliance standards by implementing necessary access controls and security patches.
• Conduct routine security audits and vulnerability assessments on Solaris servers.
• Document and manage security incidents, following established protocols for incident response.

Documentation and Collaboration:

• Document server configurations, processes, troubleshooting steps, and resolutions for future reference.
• Work collaboratively with other IT teams, including network, storage, and application support teams, to support cross-functional initiatives.
• Communicate effectively with team members and stakeholders regarding system status, planned maintenance, and incidents.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Experience: Minimum of 3 years of experience in Unix server administration, specifically with Solaris systems, with at least 1-2 years in an L2 support role.
• Certifications: Solaris certification or equivalent Unix certifications are a plus.

Skills and Competencies:
Technical Skills:

• Proficiency with Unix operating systems, especially Solaris.
• Strong knowledge of Unix shell scripting (e.g., Bash, KornShell) for automation and task management.
• Experience with Solaris Zones, Logical Domains (LDOMs), and other Solaris virtualization technologies.
• Familiarity with server monitoring tools (e.g., Nagios, Zabbix) and logging systems.
• Understanding of network protocols (TCP/IP, DNS, NFS) and basic networking concepts.

Soft Skills:

• Excellent problem-solving skills with the ability to troubleshoot complex issues.
• Strong communication skills to interact with both technical and non-technical team members.
• Detail-oriented with solid organizational skills to manage documentation and prioritize tasks effectively.

Job Description

• We are looking for a skilled Network L2 Engineer to provide Level 2 support for our network infrastructure.
• The ideal candidate will be responsible for maintaining, troubleshooting, and optimizing network systems to ensure seamless connectivity and performance across the organization.

Key Responsibilities
Network Administration and Maintenance:

• Administer and support the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points.
• Perform network configuration, maintenance, and upgrades to ensure system stability and reliability.
• Monitor network performance and troubleshoot connectivity issues to maintain high levels of availability.
• Ensure network security by implementing firewall rules, VLANs, and access control policies.

Troubleshooting and Incident Management:

• Provide Level 2 support for network-related incidents, working to resolve issues efficiently and within SLA (Service Level Agreement) timelines.
• Troubleshoot network issues, including LAN, WAN, VPN, and wireless problems, using diagnostic tools.
• Collaborate with Level 1 support for escalated tickets and escalate complex issues to Level 3 or external vendors if necessary.

Network Performance Monitoring and Optimization:

• Utilize monitoring tools to oversee network health, performance, and utilization.
• Identify potential network bottlenecks and implement solutions to optimize performance.
• Conduct periodic audits and capacity planning to support network growth and scalability.

Security and Compliance:

• Implement and enforce network security protocols to protect the organization’s data and assets.
• Support the management of firewall rules, VPN connections, and access controls.
• Assist with compliance activities, including regular audits, vulnerability assessments, and documentation of security practices.

Documentation and Reporting:

• Document network configurations, topology diagrams, incident response actions, and troubleshooting procedures.
• Prepare regular reports on network performance, incident trends, and capacity planning metrics.
• Maintain accurate and up-to-date records of all network equipment, including IP addresses, configurations, and maintenance schedules.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• Experience: Minimum of 3 years in network engineering, with at least 1-2 years in an L2 support role.
• Certifications: CCNA (Cisco Certified Network Associate) or equivalent networking certifications preferred.

Skills and Competencies
Technical Skills:

• Proficiency in configuring and managing network devices, including routers, switches, and firewalls.
• Strong knowledge of network protocols such as TCP/IP, BGP, OSPF, and MPLS.
• Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Nagios).
• Experience with VPNs, VLANs, and wireless technologies.
• Basic understanding of network security practices, including firewall configuration and intrusion detection systems.

Soft Skills:

• Excellent troubleshooting and problem-solving skills with attention to detail.
• Strong verbal and written communication skills for effective interaction with both technical and non-technical stakeholders.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Job Description

• We are seeking an experienced Storage and Backup L2 Engineer to provide Level 2 support for our storage and backup infrastructure.
• The ideal candidate will be responsible for maintaining, optimizing, and troubleshooting storage systems and backup solutions to ensure data availability, protection, and recovery.

Key Responsibilities
Storage Management:

• Administer and manage storage systems, including SAN (Storage Area Network) and NAS (Network Attached Storage) environments.
• Monitor storage infrastructure to ensure optimal performance, capacity utilization, and availability.
• Perform configuration, provisioning, and de-provisioning of storage resources based on business requirements.
• Implement and maintain storage policies and procedures to support data retention, availability, and performance.

Backup Administration:

• Oversee backup operations to ensure data is regularly and successfully backed up according to defined schedules.
• Conduct routine backup testing and validation to confirm data recover-ability and integrity.
• Troubleshoot backup failures and restore data as needed, coordinating with IT teams as required.
• Ensure backup policies are aligned with disaster recovery and business continuity objectives.

Troubleshooting and Incident Resolution:

• Provide Level 2 support for storage and backup-related incidents, diagnosing and resolving issues promptly.
• Work with Level 1 support to handle escalated storage and backup tickets and provide technical guidance.
• Engage with Level 3 or vendor support teams for complex issues that require escalation.

Performance Monitoring and Optimization:

• Utilize monitoring tools to track storage and backup system performance, identifying and addressing potential bottlenecks.
• Conduct regular audits and reviews to identify opportunities for system optimization and efficiency improvements.
• Implement performance tuning techniques to maximize the efficiency of storage and backup resources.

Security and Compliance:

• Enforce data security protocols to protect sensitive data, ensuring compliance with regulatory standards.
• Manage access control for storage systems, ensuring only authorized personnel have access.
• Participate in security and compliance audits, providing relevant data and documentation.

Documentation and Reporting:

• Maintain accurate documentation of storage and backup configurations, policies, and procedures.
• Prepare regular reports on storage usage, backup success rates, and capacity planning forecasts.
• Document incident response steps and resolutions for future reference.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (preferred).
• Experience: Minimum of 3 years in storage and backup administration, with at least 1-2 years in an L2 support capacity.
• Certifications: Relevant certifications such as EMC, NetApp, or Commvault certifications are a plus.

Skills and Competencies:
Technical Skills:

• Strong understanding of storage technologies, including SAN, NAS, and DAS.
• Proficiency in storage management tools and backup software (e.g., NetBackup, Commvault, Veeam, EMC, or IBM Spectrum).
• Familiarity with storage protocols, such as iSCSI, Fibre Channel, and NFS.
• Knowledge of backup and recovery best practices, retention policies, and disaster recovery procedures.
• Experience with monitoring tools and storage management platforms.

Soft Skills:

• Excellent problem-solving skills with the ability to troubleshoot complex storage and backup issues.
• Strong communication skills for effective collaboration with IT and business teams.
• Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.

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